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Privacy Policy – IRONSIDE FITNESS CANADA

Last updated: July 7, 2025

This Privacy Policy describes how IRONSIDE FITNESS CANADA ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or make a purchase. We are committed to ensuring the privacy and security of your data in compliance with Canadian and Québec privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act Respecting the Protection of Personal Information in the Private Sector (Québec Law 25).

By using our website and services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Identity and Contact Information: name, email address, phone number, billing and shipping addresses.

  • Account Information: username, password, preferences, account settings.

  • Transaction and Payment Information: order details, payment method, credit/debit card information (handled securely by third-party providers).

  • Communication Data: correspondence with our support team, reviews, survey responses.

  • Device and Usage Data: IP address, browser type, operating system, device information, pages viewed, referring URL, and geolocation data (if applicable).

  • Cookies and Tracking Data: see section 7.

We only collect what is necessary for the purposes identified and take reasonable steps to limit data collection.

2. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you: when you place an order, create an account, subscribe to a newsletter, or contact us.

  • Automatically: through cookies and similar technologies when you browse our website.

  • Through Shopify: our website is hosted on Shopify Inc., which collects data necessary for processing your order and managing your shopping experience.

  • From third parties: such as payment processors, advertising partners, or analytics providers.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process orders, payments, deliveries, returns, and refunds

  • To create and manage your account

  • To communicate with you (order confirmations, support, updates)

  • To improve our services and user experience

  • To provide personalized product recommendations and marketing (with your consent, where required)

  • To detect and prevent fraud or security breaches

  • To comply with legal obligations

4. Legal Basis for Processing (as per Québec Law 25)

We collect and process personal data:

  • With your consent (e.g., email marketing),

  • To fulfill a contractual obligation (e.g., process your order),

  • For legitimate interests (e.g., improve our website, prevent fraud),

  • Or where required by law.

5. Disclosure of Your Information

We may share your information with:

  • Shopify, for order processing, infrastructure, and analytics

  • Third-party service providers, including payment processors, logistics partners, IT support, and marketing platforms

  • Legal authorities, if required by law, subpoena, or investigation

  • Successors, in case of merger, acquisition, or sale of our business

We never sell your personal information.

6. Data Storage and International Transfers

Your data may be stored or processed outside of Canada, including in the United States, in accordance with Shopify’s infrastructure and our third-party providers. In such cases, we take appropriate safeguards to ensure your data is protected, including Standard Contractual Clauses where applicable.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences and cart

  • Analyze site traffic

  • Provide personalized ads (with your consent)

You can adjust your cookie preferences in your browser settings or through any consent banner provided.

8. Security of Your Personal Information

We follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no system is perfectly secure. We recommend not transmitting sensitive data (like card numbers) via email or unsecured channels.

9. Retention Period

We retain your personal data only as long as necessary for:

  • Completing the purpose for which it was collected

  • Complying with legal obligations

  • Handling disputes or enforcing agreements

When no longer needed, your data will be securely deleted or anonymized.

10. Your Rights (Canada & Québec)

Depending on your province of residence, you may have the right to:

  • Access the personal information we hold about you

  • Rectify inaccurate or outdated information

  • Withdraw consent at any time (e.g., unsubscribe from marketing)

  • Request deletion of your personal data, subject to legal retention

  • Restrict processing or object to certain uses of your data

  • Receive your data in a portable format, where applicable

To exercise any of these rights, contact us at info@ironsidecanada.com. We may verify your identity before responding, as required by law.

11. Privacy of Minors

Our website is not intended for individuals under the age of majority in their province or territory. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us to request deletion.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices. The "Last updated" date will always indicate the latest revision. We recommend reviewing this page periodically.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

IRONSIDE CANADA
📧 Email: info@ironsidecanada.com
📞 Phone: +1 438 827 0055

If you are not satisfied with our response, you have the right to lodge a complaint with your provincial privacy authority (e.g., Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada).

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