IRONSIDE FITNESS CANADA – Exchange & Return Policy
Effective date: December 16, 2025
IRONSIDE Fitness Canada is a Canadian fitness equipment distributor operating from Quebec. We are committed to providing transparent policies and a professional customer experience.
1. Voluntary Return Policy
As part of our customer satisfaction commitment, IRONSIDE Fitness Canada offers a voluntary 14-day return policy on eligible products, starting from the date of delivery.
This return policy is not a legal right of withdrawal, but a commercial policy offered by IRONSIDE Fitness Canada.
Eligibility conditions
- Products must be unused, unassembled, and in original packaging
- All tags, accessories, and documentation must be included
- Products must show no signs of wear, damage, or modification
- Return shipping costs are the customer’s responsibility, except in cases of shipping error or manufacturing defect
2. How to Request a Return or Exchange
To initiate a return or exchange request, contact us at info@ironsidecanada.com.
Please include the following information:
- Order number
- Email used for the purchase
- Product(s) concerned
- Reason for the request
- Clear photos of the product(s)
For exchanges, replacement products are subject to availability.
3. Non-Returnable Items
The following items are final sale and non-returnable:
- Customized or made-to-order products
- Used, assembled, installed, or opened items
- Heavy or freight-shipped equipment (palletized shipments or LTL deliveries)
- Clearance or final sale items
- Gift cards
- Products damaged due to misuse, improper assembly, or improper handling/storage
- Returns requested after the 14-day period
4. Refunds & Processing Time
Once the returned item is received and inspected:
- Approval or refusal will be confirmed by email
- Approved refunds are processed within 5 to 15 business days
- Refunds are issued using the original payment method, unless store credit is requested
5. Incorrect or Damaged Orders
If you receive an incorrect or damaged product, contact us immediately at info@ironsidecanada.com. We will arrange a replacement or solution at no additional cost.
6. Warranty
All products sold by IRONSIDE Fitness Canada include a 12-month limited warranty covering manufacturing defects, starting from the date of purchase. Please refer to our Warranty Policy for full details.
7. Business Information
IRONSIDE Fitness Canada
Quebec, Canada
Email: info@ironsidecanada.com
Phone: +1 263 385 3835 or +1 438 827 0055
Business hours: 8am to 6pm (EST Time)